You do not need to use a claims management company to make your complaint, you can do this yourself for free. If your complaint is not successful you can refer it to the Financial Ombudsman Service yourself for free, click here. The customer must lodge a complaint first before it can escalate to the Financial Ombudsman Service.
*When Chase Monro Claims runs any claim 'in-house' (i.e. we process the case using the team from within our firm) we charge all clients a success fee of 40% + VAT of any damages won on behalf of the client. This fee is only payable upon the success of any claim. In the event that an 'in-house' claim is unsuccessful Chase Monro Claims does not charge a client any fee whatsoever.
When a claim is referred to a 3rd party (e.g. a law firm), fees will be charged at no more than 40% + VAT. The respective fee will be always be clearly outlined to all clients at the time of referral and the client will be given the opportunity to decide whether or not to proceed on that basis.
A fee equalling the success fee will only be charged if a client cancels after an offer of compensation has been made.
PCP Claim UK is a trading name of Chase Monro Claims Limited and is not a separate company. Our postal address and registered office is Unit 5, Glenn Buildings South, 10A Moor Lane, Crosby, Liverpool, Merseyside, L23 2UN, United Kingdom. The company is registered in England and Wales with the company registration number 08314551. Chase Monro Claims Ltd is authorised and regulated by the Financial Conduct Authority (FRN:831404). Registered with the Information Commissioners Office registration number: ZA446621.; its registration is recorded on the website fcs.org.uk.
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