Check If You're Eligible to Reclaim
2 Minutes
Frequently Asked Questions
Check out some of the most common questions posed to our team of experts, we’re here to help!
Can I claim on my own?
Yes, you can claim for mis-sold PCP without using a claims management company. You must first make a complaint to your lender. If the complaint isn’t successful, you can escalate it to the Financial Ombudsman Service. Using a claims management company will take the stress out of the process. We are experienced in helping clients receive the compensation they deserve and making car finance claims easy.
What is the cost of using the service?
We charge clients a success fee of 40% plus VAT of any damages won on their behalf. Should we refer the claim to a third party (e.g. a law firm), the fees will not exceed this amount. We work on a No Win, No Fee basis, meaning that you will only be charged if your claim is successful.
I had multiple cars, can I claim for them all?
As long as you bought all cars on PCP finance and you were mis-sold, then yes. You can make a claim for each finance agreement that you were mis-sold on.
How much will I get?
The amount of compensation you will receive can depend on various factors. First of all, the sum depends on the size of your loan. The larger the loan, the more compensation you will be awarded. It also depends on the interest rate and whether or not you were sold a higher rate than you should have been. Finally, the length of your agreement and when it commenced will affect your overall payout. When the FCA completes its investigation in May 2025 (pushed back from September 2024), we will have a better idea of how much PCP compensation claims will be valued at.
What documentation do I need to provide?
To claim for mis-sold PCP, you will need a copy of your PCP agreement, photographic ID and a signed letter of authority.
Can I still make a claim without paperwork?
You cannot make a PCP compensation claim without a copy of your PCP agreement. If you don’t have this agreement to hand, you can request a new document from your dealership. Our team can help you with the process to collate the required paperwork.
Which dealers/introducers/banks have been mis-selling?
Car finance mis-selling is an industry-wide practice involving several dealers, introducers and banks. Therefore, if you bought a car on finance between April 2007 and January 2021, you may have been mis-sold. The Financial Conduct Authority (FCA) has banned all lenders from charging hidden commissions.
What does No Win, No Fee mean?
Our No Win, No Fee agreement means that you can proceed with making a compensation claim without financial risk. You will only pay our fees should your claim be successful. If your claim is unsuccessful, you won’t have to pay anything.
How can I tell if I’m eligible?
You might be eligible if you bought a car on PCP finance before January 2021 and the salesperson failed to disclose commission information or you paid a high-interest rate. Use our online checker to see if you are eligible to make a claim for mis-sold PCP.
