ELL No Win, No Fee Policy
Elmwood Law Limited act on a “No, Win, No Fee” basis. This means that if your claim is unsuccessful, you have the peace of mind of knowing that you do not pay us a penny!
If your claim is rejected, we will review it, and where appropriate, we will prepare an appeal via the Financial Ombudsman (FOS) under our No Win, No Fee terms. There is no additional charge made by us to you for this.
If your case is successful, we will charge you a percentage of any financial benefit that you receive. Our fee structure is outlined below. This fee may be shared with introducers involved in the process.
What sets us apart is our commitment to delivering the utmost quality of service, drawing on years of expertise in addressing financial mis-selling issues and helping our customers claim back what’s rightfully theirs, simplifying the process for our customers wherever possible.
Success fee charging table :
| Band | Compensation Payout | Success Fee Percentage (including VAT) | Maximum Success Fee in Band (including VAT) |
| 1 | £1-£1,499 | 36% | £540 |
| 2 | £1,500-£9,999 | 33.6% | £3,360 |
| 3 | £10,000-£24,999 | 30% | £7,500 |
| 4 | £25,000-£49,999 | 24% | £12,000 |
| 5 | £50,000+ | 18% | £12,000 |
Please find below examples of our fees :
| Lower Example | Higher Example | |||
| Band | Compensation Payout | Success Fee | Compensation Payout | Success Fee |
| 1 | £100 | £36 | £1,499 | £540 |
| 2 | £1,600 | £537.60 | £9,999 | £3,360 |
| 3 | £12,000 | £3,600 | £24,999 | £7,500 |
| 4 | £30,350 | £7,284 | £49,999 | £12,000 |
| 5 | £55,000 | £9,900 | £100,000 | £12,000 |
We do not expect you to pay our fees before your lender releases funds. However, if you receive financial benefit directly, we expect you to settle our fees within 10 working days. If we are paid directly, we will send your refund to you minus our fees without delay and within 2 business days.
If you are in arrears with your lender, any amount offered may be offset against your outstanding arrears. If this is the case, your fee will be payable from your own funds. If you struggle to settle our fees for any reason, please contact our office so that we can discuss available options.
You can cancel for free within 14 days of signing your agreement. If you cancel after 14 days, we may charge a Cancellation Fee. Where your lender has made an offer, we will charge you in accordance with our “No Win, No Fee” structure as outlined above. If you cancel after the 14-day cancellation period, we will charge the work that we have done on your case at a rate of £50 (including VAT) per hour up to the point that you have advised us that you wish to cancel.
Where we must chase for our bill to be settled more than 21 days, we reserve the right to charge a £50 administration fee for this. If we need to instruct a third party to collect debt, we reserve the right to pass such costs on to you. We also reserve the right to charge interest on any outstanding charges where they are 21 days or more overdue.
You do not need to use a claims management company to make a claim. You have the right to make a complaint to the lender directly or the relevant Ombudsman to seek redress for free. You can also seek legal advice elsewhere.
If you have any questions, please do not hesitate to contact our customer care team for more information at customercare@elmwoodlaw.com or phone 0161 527 9219.